How to Rebook a Pickup

Should the transport provider miss the booked pickup collection, MachShip has the capability for clients to rebook pickups. This will allow you to re-schedule the pick-up for the current or next available window.

*Please note that only certain Carriers are able to facilitate the re-booking of pickups. 

How to Rebook a Pickup via the Manifest Grid

In order to rebook a pickup, you will need to navigate to the Manifests Page:

Select Create/Manage tab and click View Manifests

On the Manifest page, navigate as to which manifest/s you want to rebook the pickup for.

Note: On the Search text box, you can locate the exact Manifest ID of consignment/s you want to re-manifest. The Manifest ID is the digits allocated on the Manifest Page URL. 

Sample:

                                       

Once validated, click on the cog button on the right side of the screen and click Rebook Pickups.

                                                                       .

A pop-up window for the Remanifest Consignment modal will appear, validate the date and time of the required pickup and set any relevant instructions:

Then click Rebook Pickups.

This will then show the successfully re-manifested consignment:

For further validation, notice that on the view manifest page of the consignment, it has the new pickup request that it has been requested. 

                                                 

The notes section of the View Consignments page will also contain the information about the latest pickup number

Note:  This pickup reference number will only show for carriers where the pickups are booked via an API call and MachShip receives a pickup reference number

How to Rebook a Pickup via the Manifest Page:

In order to rebook a pickup, you will need to navigate to the View Manifest Page:

This can be found via the drop-down cog on any active consignment

Select Create/Manage tab and click View Manifest

You will find the Rebook Pickups option in the bottom left-hand corner of the consignment grid

A pop-up window for the Remanifest Consignment modal will appear, validate the date and time of the required pickup and set any relevant instructions:

Then click Rebook Pickups.

This will then show the successfully re-manifested consignment:

For further validation, notice that on the view manifest page of the consignment, it has the new pickup request that it has been requested. 

                                                 

The notes section of the View Consignments page will also contain the information about the latest pickup number