When looking to set up a new account with Sampson Express you will need to contact their IT department and advise them that you are looking to despatch your account through MachShip. The team can be contacted at firstname.lastname@example.org. Please cc email@example.com in your email.
Your email should be as follows:
I need to set up my account <insert account code> with Sampson Express so that I may consign with my new FMS partner MachShip. Can you please provide me with the following information:
- Customer ID
- Account Name
- Carrier Account Number
Once the Sampson team responds, we need to fill out the specific options.
Account Code - The account code would have been provided to you when your account was set up.
Customer ID - This will be provided in the email above.
Account Name and Carrier Account Number - These will be provided in the email above.
Username - This will be provided in the email above.
Password - This will be provided in the email above as well. Sampson Team will provide you with the password for the Consignment generation, Track and trace, and Shipping Calculator. Please note that you will use the consignment generation password for this.
Once done, click on the Save Carrier Account button.
You can then set up your ratecard and link to this account.
Once the account has been set up and all of the rates have been added, you will need to run a test to ensure that upon go-live, everything will run successfully. To do this, create a job - please make Reference 1 and Reference 2 and the delivery special instructions is set to THIS IS A TEST. Once this has been created it will be booked in with the carrier.
If you receive a successful manifest message from MachShip then please send an email to firstname.lastname@example.org and advise them that you are starting to despatch your Sampson Express account through MachShip and that you would like to receive verification that the job has been successfully received.
Advise the team of the connote number and request that they should cancel this to ensure that you are not charged. Please cc email@example.com on this email so we can help if required.
On confirmation from the Sampson Express team that the set up is validated, you are free to begin to consign.
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