When looking to set up a new account with Dobles Express you will need to contact their IT department and advise them that you are looking to despatch your account through MachShip. This team can be contacted at firstname.lastname@example.org. Please cc email@example.com in your email.
Your email should be as follows:
Hi Support team,
I need to set up my account <insert account code> with Dobles Express so that I may consign with my new FMS partner MachShip. Can you please provide a prefix and set up my account so that my tracking status updates are forwarded through to the MachShip FTP server.
Once the Dobles Express team responds then we need to fill out the carrier-specific options.
Account Code - The account code will have been provided to you when your account was set up.
Consignment Prefix - This will be the prefix received in the above email from the carrier
Reference Pools - Reference pools are utilised by MachShip in order to maintain a count on connotes, manifest and item numbers. The reference pool will ensure that each of those numbers is unique to what we have sent to the carrier previously. More information can be obtained on reference pools here.
To create the reference pool select the Create Carrier Reference Pool button at the bottom of the page.
Pool Name - Set as DXT<Account Code> Cons Ref Pool
Minimum Value - 1
Maximum Value - 999999 (that is six 9's)
Next Value - 1
Cyclical - No
It will appear as below:
Save Carrier Account before proceeding.
Once the account has been set up and all of the rates have been added, you will need to run a test to ensure that upon go-live, everything will run successfully. To do this, create a consignment - please make Reference 1 and Reference 2 and the delivery special instructions THIS IS A TEST. Once this has been created please manifest the consignment to the carrier. If you experience any issues please contact firstname.lastname@example.org.
If you receive a successful manifest message from MachShip, please reply to the previous email received from email@example.com with the prefix and advise them that you would like to receive verification on the test file and permission to go live. Please include the consignment, item and manifest PDF's and the manifest data file (csv). This can all be accessed via the View Manifest page for the consignment you have just created and manifested.
Advise the support team of the connote number and request that they should cancel this to ensure that you are not charged. Please cc firstname.lastname@example.org on this email so we can help if required.
On confirmation from the support team that the setup is validated, you are free to begin to consign.