MachShip will provide you with all of the details from the carrier but charge discrepancies could be due to:
1. Incorrect Fuel Surcharge
One of the common reasons for a charge discrepancy in MachShip will be due to a fuel surcharge update which has not been set up in MachShip. To update a fuel surcharge please follow the instructions at the following link.
MachShip will show a discrepancy in fuel surcharge be the following way:
The MachShip Quote shown on the balance screen in the top left:
The fuel surcharge from the carrier invoice will be shown in the Unaccepted Carrier Invoice Entries section:
2. Check Weight
A check weight will result when the declared weight and volume from MachShip is different to the weight and volume calculated by the carrier.
To ascertain if this is the reason for the charge discrepancy compare the weight, cube, cubic weight and quantity provided by the carrier in the Items section(shown as the first image below), to the amount which was placed into MachShip (shown as the second image below).
3. Different Delivery Suburb - Incorrect address.
If the delivery suburb has been updated after the consignment was manifested then the quote could have potentially changed.
To check this MachShip will provide you with the sending and receiving suburb details from the carrier invoice (if applicable) through the Unaccepted Carrier Invoice Entries.
Shown in MachShip as:
4. Incorrect Delivery Service.
The service that the consignment was booked on will be shown in the top right-hand corner of the balance screen:
If this appears on the carrier's invoice then MachShip shows this in the Unaccepted carrier Invoice Charges bar. To verify click on the invoice charge and check that the service codes match:
5. Unaccounted for surcharge
MachShip will calculate and quote any surcharge which can be applied before the delivery has taken place.
This will include, but not be limited to:
- Over lengths
- Suburb based surcharges - such as regional delivery surcharges
- Manual Handling Charges
- Hand Unload and Tail Gate fees - when the user states they need to apply
These will be included in a quote and shown within the route price as below.
6. Incorrect Rates
It is possible that the rates which are in MachShip have not been updated or are not the latest version from the Carrier. If you have checked all the above and there is still an unexplained discrepancy then you can compare your hard or soft copy rates to those which were used to rate the consignment.
To check the rates simply select the link under the Route section on the Balance page.
Please note that the reasons outlined above are only some of the possible contributors to a charge discrepancy, should there still be some ambiguity around why the charge discrepancy has occurred please contact your carriers administration team.