What to do if you have forgotten your password

If you have forgotten your password, or see the below error message when you log in to MachShip, you may need to reset your password.

Things to do before requesting a password reset:

1. MachShip passwords are case sensitive, ensure that the caps lock is not on.

2. Check your records to ensure that the correct username and password is being used.

3. Ensure that you are accessing the live MachShip system. This can be accessed via live.machship.com or alternatively via the URL provided by your freight broker. 

Should you have checked all of the above scenarios and still find that MachShip is denying access, then you can request a password reset via the Forgot Password? link. 

This will prompt the login page to convert over to:

Provide your unique MachShip username and select Send Forgot Password Email.

The following successful message will be returned.

You will receive an email from MachShip titled Password Reset. Click the link Complete Reset Password Process.

To reset your password, enter in a password and password confirmation and then select Reset Password.

Should you have any issues with the above contact your Freight Broker or support@machship.com.